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Frequently asked questions
What is SHOP JUST VIP?
Shop Just VIP is a premium curated Lifestyle destination. We specialize in sourcing high-end VIP Tech, restorative Self-Care & Glow essentials, and Luxury Lifestyle accessories to elevate your everyday routines.
1. How much does shipping cost?
We offer 100% Free Express Shipping on all orders delivered within the United Arab Emirates and globally. There are no hidden fees at checkout.
How long will it take to receive my order?
All orders are processed and prepared within 1 to 3 business days. Estimated delivery times via our international express networks are:
* United Arab Emirates & GCC: 5 to 10 business days
* United States, Canada & Europe: 5 to 8 business days
Can I track my package?
Yes. As soon as your order is dispatched from our fulfillment hub, we will send you a confirmation email containing a live tracking number.
What is your return policy?
We offer a transparent 14-day return window from the date your package arrives. Items must be completely unused, undamaged, and kept in their original manufacturer packaging. Please note that for hygiene reasons, opened beauty products from our Self-Care collection cannot be returned.
How can I contact customer support?
Our support team is here to help! You can reach us via email at hello@shopjustvip.com or call us directly at +971 52 231 6592 between 9:00 AM and 6:00 PM GST.