Shipping policy

Processing Time All orders are processed within 1–3 business days. Orders placed on weekends or UAE public holidays will be processed on the next business day.

UAE Domestic Shipping We offer delivery across the UAE. Standard delivery takes 2–5 business days from dispatch. Free shipping is available on orders over [AED X]. A flat rate of [AED X] applies to orders below this threshold.

International Shipping We ship to select international destinations. Delivery times vary by destination, typically 7–14 business days. International shipping rates are calculated at checkout based on your location and order weight.

Duties & Taxes International orders may be subject to import duties, taxes, and customs fees upon arrival in the destination country. These charges are the responsibility of the customer and are not included in the product price or shipping cost. We recommend checking with your local customs authority for more information.

Order Tracking Once your order has been dispatched, you will receive a confirmation email with a tracking number so you can monitor your delivery.

Lost or Delayed Shipments If your order has not arrived within the estimated delivery window, please contact us at [your email address] and we will investigate with the carrier on your behalf.

Returns Due to Failed Delivery If a package is returned to us due to an incorrect address or failed delivery attempts, re-shipping fees may apply.